Bridging the Digital Divide: Empowering Seniors with Technology
In today’s fast-paced world, technology permeates nearly every aspect of life. From doctors’ appointments to banking, the digital landscape has become a crucial part of daily living. However, for many seniors, this technological shift can feel like a daunting obstacle. Organizations across the Mahoning Valley are stepping up to offer support, aiming to close the digital divide through training, personalized assistance, and affordable access to devices.
The Reality of the Digital Divide
Mick Kundus, a 66-year-old resident of Champion, voices the frustrations many seniors face. “I can text and send emails,” he admits, “but downloading apps and remembering passwords is exhausting.” Kundus’ experience resonates with many in his age group, where technology often feels like an unnecessary hurdle rather than a helpful tool. Scheduling medical appointments online or accessing test results through patient portals can lead to feelings of isolation and frustration for those unfamiliar with digital systems.
Personal Tech Coaching: Family Tech Connect
Located at 4237 Oak Knoll Drive in Youngstown, Family Tech Connect is a family-owned initiative dedicated to providing personalized tech assistance to seniors. Founded by brothers Vince, Lucas, and Neil Bevacqua, the company emerged amidst the challenges presented by the COVID-19 pandemic, a time when many felt particularly isolated.
Vince Bevacqua shared, “If a smart guy like my father-in-law needed help with technology, I knew many others did too.” The company focuses on free in-home tech coaching, empowering seniors to navigate their devices with confidence. Services range from setting up smartphones and tablets to troubleshooting issues and offering guidance on telehealth portals.
Bevacqua emphasizes that reluctance towards technology is not tied to intelligence. Many seniors simply lack exposure to it and have never received formal training. Personal connections become vital in these cases, helping to break down technological barriers.
Pioneering Technology Programs: SCOPE Senior Services
Warren’s SCOPE Senior Services has gained national acclaim for its robust technology programs, earning recognition as one of the nation’s top senior centers in this area. Under Executive Director Mike Wilson, SCOPE operates with the mission that technology access is essential, not optional. IT Director Kevin Weber offers hands-on instruction, helping seniors set up devices, navigate online platforms, and protect against cyber threats.
“We hear it all the time: ‘My family gave me this, and I don’t even know how to turn it on,’” shared Wilson. To address this, Weber often makes house calls for homebound seniors, utilizing his patience to foster a supportive learning environment. A focus on cybersecurity education is also a critical aspect of SCOPE’s offerings, enlightening seniors on recognizing scams and protecting their personal information.
Access and Education: Oak Hill Collaborative
On the South Side of Youngstown, Oak Hill Collaborative is taking a comprehensive approach to bridge the digital divide. The organization focuses on increasing broadband access, providing computer skills education, and making hardware more affordable. Free beginning computer classes are offered five days a week, covering essential skills like typing, emailing, and even managing smartphones.
Sarah Russell, Oak Hill’s Assistant Director, highlights the importance of telehealth training, stating, “If you can’t connect, how good is that service?” The Hardware for Homes program further supports seniors by providing free laptops to those who complete courses and meet income guidelines, reinforcing the notion that access to technology can enhance independence and promote well-being.
Real Stories of Transformation
The impact of these initiatives can be seen through the testimonies of local seniors. Lillie Rogers, 62, has turned her tech skills around, now capable of using Zoom and texting her grandchildren. “I didn’t have the phone skills to do that before,” she remarked, showcasing the empowerment that comes from education and support.
Stacy Barlow, 61, faced her own digital hurdles after losing her husband, who had managed all their online tasks. Tired of overly relying on friends and family, she found the motivation to attend classes and acquire the skills needed for independence.
These success stories exemplify how targeted support can transform frustration into capability, helping seniors embrace the digital age with confidence.
Conclusion: Building Bridges in a Digital World
The challenges posed by technology often loom large for older adults. However, initiatives led by organizations like Family Tech Connect, SCOPE Senior Services, and Oak Hill Collaborative have begun to dismantle these barriers. By offering learning opportunities, personalized assistance, and ongoing support, they are helping seniors find their footing in an increasingly digital landscape.
Ultimately, technology should not be a source of anxiety but rather a gateway to connection, independence, and empowerment for seniors across the Mahoning Valley.
